Holidaymakers travelling to Europe this summer are likely to encounter extended waits at border control as the EU's new Entry/Exit System (EES) sparks concerns amongst airports, airlines and travellers over potential delays, extensive queues and disruption during the peak summer travel season, according to experts.
Despite appeals from sections of the travel industry to postpone the implementation, EU officials have confirmed the new biometric border system will proceed as scheduled, recognising that challenges exist at certain locations but dismissing the possibility of a complete suspension. Travel insurance specialists at MoneySuperMarket have outlined passenger rights and offered guidance on how holidaymakers can prepare and minimise disruption.
Alicia Hempsted, travel insurance expert at MoneySuperMarket, said: "The new EES is an automated system that records fingerprints and facial biometrics that will work alongside the European Travel Information and Authorisation System (ETIAS) to register non-EU nationals visiting the Schengen Area as part of broader border security changes.
"It affects non-EU nationals travelling to 29 countries, including Italy, Spain and Switzerland, for short stays, whether for tourism, business, or medical treatment. While it's designed to streamline entry and replace manual passport stamping, travellers may experience longer processing times during the initial rollout as new systems are introduced.
"This is a great example of how airport congestion can quickly turn into a nightmare, particularly when new systems are being introduced. If you're travelling over the coming weeks or months, allowing some extra time to get through border control could be a good idea."
According to existing EU air passenger rights guidance, compensation generally applies when disruption falls under the airline's responsibility, such as delays or cancellations. Consequently, passengers are typically not entitled to compensation if the missed flight results from delays at airport security or border checks, including passport control queues.
Alicia said: "It's unlikely that travel insurance will cover you if your trip is disrupted as a result of EES processing queues. This is because claims depend on the cause of the delay, and expected or preventable scenarios - such as not leaving enough time at the airport - are excluded from cover. However, in other circumstances that are out of your control - like unforeseen traffic or a medical emergency - travel insurance can help you get your trip back on track.
"While it doesn't always come as standard, some policies may offer protection in certain disruption scenarios. For upcoming holidays, it would be worth considering cover that includes missed departure cover, so you're better protected if unexpected delays happen."
Allow additional time
Alicia said: "With longer queues expected during the rollout, it's wise to arrive at the airport at least three hours before departure. This gives you extra time to navigate potential delays without risking missing your flight."
Check if your destination offers pre-registration
Alicia said: "Countries like Sweden are introducing digital tools that allow travellers to submit passport details and a photo before arrival. Check whether your destination offers this option, as completing these steps in advance could help speed up the process at the border."
Pack water and prepare for queues
Alicia said: "Waiting times could be longer than usual, particularly during busy periods, so it's important to be prepared. Carrying water or handheld fans can help you stay comfortable and make queues more manageable."
