Marks and Spencer is loved across the UK for the quality of their food, drink and clothes. However, there is one type of product in particular product that has failed to impress.
M&S was named the supermarket with ‘useless cleaning products’ in the Which? Shoddy Awards.
The M&S Italian Lemon & Ginger Kitchen Surface Cleaner, which will set you back £2, performed consistently badly in Which?’s tests at removing tough soils, including baked-on grease and starchy spills such as rice water.
Which? also found their washing powder and laundry liquid to not be great either and advised customers not to buy their washing-up liquid.
The company even went as far to say that they “would think twice about buying any cleaning products from M&S”.
Harry Rose, Which? Magazine Editor, said: “Our annual Shoddy Awards aim to push firms to do better by highlighting the products, services and business practices that have fallen short and let consumers down over the last year.
“Consumers rightly expect high-quality products and services for their money. All the companies named and shamed in this year’s Shoddies need to up their game and offer consumers the value for money and services they deserve.”
While Britannia was named the grimmest hotel chain in Which?’s Shoddy Awards for the 11th year runnning.
It received just two stars for cleanliness and one star for the quality of its bedrooms and bathrooms in the consumer champion’s latest survey.
Which? also found serious fire safety flaws – including broken fire doors and missing fire extinguishers – when the consumer champion went undercover at Canary Wharf in London and Heathlands Hotel in Bournemouth back in 2022.
Britannia said that it had “investigated and addressed” the issues Which? found at both hotels. It also said: “We invest heavily in fire safety at all of our hotels and will continue to do so.”
To be nominated for a Shoddy, companies had to fall short on: failing an industry standard, potentially breaking the law, causing consumer detriment or confusion or regularly underperforming in the consumer champion’s customer surveys or lab tests.
Express.co.uk has contacted M&S for comment.
